Gah!

Arch Nemesis #3 strikes again. This time vicariously through my mom. You see, my dear mother is having high speed internet issues. Mainly, she cannot connect to certain internet sites like MSN or Hotmail. And mom not being able to get to her inbox is like grandma not getting her soaps…not cool.

So I check out her PC and everything seems to be ok. It sounds like a DNS issue to me. That means it’s time to call her ISP and get them involved. Mom calls and they have her try a few things. In the end, they pull a classic tech support move: place the blame on something else and get off the phone.

In this case, the tech support guys blamed it on her McAfee Virus Scan software. Yes, the front line defense to teenagers who are angry at the world is preventing my mom from going to MSN. Riiiight. I should mention that she doesn’t have a firewall installed or Windows XP with SP2. Also noteworthy is the fact that McAfee was up-to-date and has been running fine for over a year. I’m willing to bet the tech support guys have a magic 8 ball with predefined “problem” software.

Anyways, I told her how to uninstall McAfee. After a reboot, it still didn’t work. Time to call them back and shove that down their pie holes.

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